Chesapeake Hospitality

  • PM Guest Service Agent | Part Time

    Location : Name Desoto Savannah Hotel
    Requisition ID
    2019-1245
    # of Openings
    1
    Department
    Rooms
    Brand
    Independent Hotels
  • Hotel Image

    Image result for desoto savannah

    Overview

    Step into The DeSoto Savannah and experience the new definition of Southern style, service and hospitality. Surrounded by beautiful landscaped gardens, magnificent homes, and architectural gems, our notable hotel in the Savannah Historic District offers a mix of warm Southern charm and modern style in the heart of one of the most beautiful cities in the world. Our philosophy and core values are anchored in creating a results-oriented culture that is diverse, family-oriented and supportive.

    Position Summary

    The Front Office / Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

    Responsibilities

    • Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
    • Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
    • Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
    • Build rapport with rewards members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay.
    • Identify, solicit and sign up potential reward members (if applicable).
    • Maintain and market promotions and guest programs.
    • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
    • Follow all cash handling and credit policies.
    • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
    • Use proper two-way radio and phone etiquette at all times when communicating with other employees.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
    • Process sales for guest marketplace, dry cleaning, postage and other miscellaneous transactions.
    • Complete a bucket check, room rate verification report, and housekeeping report.
    • Balance and prepare individual paperwork for closing of shift according to hotel standards.
    • Maintain a clean work area.
    • Assist guests with safe deposit boxes.
    • Review Front Office log daily.
    • Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.
    • Be familiar with all in-house groups.
    • Fill in and support coworkers and team as needed to ensure efficient operation.
    • Have knowledge of emergency procedures and assist when needed.
    • Perform duties, special assignments and projects as requested by management.

    Qualifications

    • Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
    • Ability to multitask and prioritize daily workload.
    • Outstanding organizational and time management skills.
    • Must be energetic and able to work in a fast-paced environment.
    • Must be detail-oriented and able to work both independently and with a team
    • Willing to work a flexible schedule to include nights, weekends and holidays as needed.
    • While performing the duties of this job, the employee is required to stand, walk, balance, reach, push, pull, lift, grasp, feel,
      talk, hear, see, smell, taste and perform repetitive motions that require manual dexterity during and throughout their shift.
    • This position requires the exertion of up to 50 pounds of force and lifting up to 50 pounds occasionally.
    • 6+ months of front desk experience required.
    • Experience in a hotel or other customer services related field required.
    • Computer experience with basic proficiency in Microsoft office and hotel property management systems required.

    Benefits

    • Medical, Dental & Vision plan options
    • Life Insurance
    • Short & Long Term Disability
    • 401(k)
    • Paid Time Off
    • Free employee meals
    • Discounts to other hotels within Chesapeake Hospitality

    Options

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