Chesapeake Hospitality

  • Front Desk/Guest Service Agent

    Location : Name Holiday Inn Milwaukee Riverfront
    Requisition ID
    2019-1286
    # of Openings
    2
    Department
    Rooms
    Brand
    Holiday Inn
    Position Type
    Regular Part-Time
    Location : Location
    US-WI-Milwaukee
    Requisition Post Information* : External Company URL
    https://www.chesapeakehospitality.com
    Location : Address
    4700 N Port Washington Rd
    Location : Postal Code
    53212
    Requisition Post Information* : Post End Date
    11/8/2019
    Location : Name Linked
    Holiday Inn Milwaukee Riverfront
  • Hotel Image

    Holiday Inn Milwaukee Riverfront - VIew from Riverfront

    Overview

    The newly renovated Holiday Inn Milwaukee Riverfront is looking for a guest-focused, energetic Guest Services Agent. Chesapeake Hospitality, is an award-winning hotel management company with a rich history and an established track record of successful operations for full-service and select-service hotels and an experienced management team that has operated virtually all of the leading hotel brands. Enjoy the employee travel benefits of working as a team member of IHG Hotels (great rates at more than 4800 hotels around the world) and make good money while you're at work with a great staff!

    Position Summary

    As a Guest Services Agent, you are responsible for a professional, yet personal and efficient check-in and check-out for each guest of the hotel.  Process all payments according to established resort requirements.  Provide information to any guest or visitor inquiries in person or via the telephone.  In addition, you are expected to complete daily checklists and practice aggressive hospitality and courtesy at all times.

    Responsibilities

    In this role, you will be responsible for:

    • Provide prompt yet personal service at times of check-in & check-out
    • Approach all encounters with guests, employees and members in a professional and personalized manner
    • Must have a professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient resort operations
    • Help management apply the credit policy and guest billing policy
    • Expected to conduct oneself in a discrete manner in all guest areas
    • Ensures that the safety & confidentiality of all matters pertaining to guests and members are met in accordance with hotel standards
    • Identify and solicit potential new IHG Rewards members
    • Understand and communicate promotions and enhancements effectively with Service Professionals and guests
    • Build rapport with VIP's, IHG Rewards members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay
    • Offer to handle special arrangements during guest stay; coordinate future visits
    • Maintain database of guest preferences, habits, special dates

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