Chesapeake Hospitality

  • Front Desk/Guest Service Agent

    Location : Name The Sheraton Detroit Airport
    Requisition ID
    2019-1296
    # of Openings
    1
    Department
    Rooms
  • Overview

    This beautiful, 11-story Sheraton Detroit Metro Airport Hotel in Romulus, MI is conveniently located within minutes of the Detroit Metro Airport and just 20 minutes from the revitalized downtown Detroit. The hotel has 359 rooms, approximately 14,000 sq. feet of function space, a restaurant/lounge, indoor heated pool, a hot tub and a state-of-the-art Sheraton Fitness.

    Position Summary

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

    Responsibilities

    Here's a few of the responsibilities of this position, but certainly not limited to:

    •Use proper two-way radio and phone etiquette at all times when communicating with other employees.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
    • Complete a bucket check, room rate verification report, and housekeeping report.
    • Balance and prepare individual paperwork for closing of shift according to hotel standards.
    • Review Front Office log daily.
    • Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.
    • Be familiar with all in-house groups.
    • Have knowledge of emergency procedures and assist when needed.

    • Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
    • Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
    • Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.

    Qualifications

     

     

    Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.

    Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.

    Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

    Must be able to multitask and prioritize to meet deadlines.

    Attend all hotel required meetings and trainings.

    Maintain regular attendance in compliance with company and hotel standards and needs.

    Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

     

    Benefits

    We offer competitive wage rates and benefits. Benefits include Hotel Discounts, 401k plan, voluntary LT & ST Disability, Paid Time Off, complimentary meal per shift, and opportunities for career advancement in our growing company.

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