Chesapeake Hospitality

  • Executive Housekeeper I

    Location : Name Holiday Inn and Suites Charleston
    Requisition ID
    2019-1325
    # of Openings
    1
    Department
    Rooms
    Brand
    Holiday Inn
  • Hotel Image

    Overview

    A great opportunity awaits you if you are looking for a chance to work with a great team in a rewarding hospitality atmosphere by leading a team of great room attendants to ensure our 150 rooms are all up to the excellent standard our guests have come to expect from the Holiday Inn & Suites. Help to make our guests experience wonderful as they explore West Virginia's historic capitol city. This hotel is managed by Chesapeake Hospitality, a growing and award winning hotel and restaurant Management company.

    Position Summary

    The Executive Housekeeper is responsible for coordinating, supervising and directing all aspects of the hotel's housekeeping department in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The ideal candidate is able to communicate effectively with their team members both written and verbally to ensure the most cohesive team possible.

    Responsibilities

    • Providing strong daily leadership for the housekeeping & laundry teams to ensure the most efficient department possible.
    • Be effective in planning, organizing, and monitoring all staff activities to ensure compliance with cleanliness and that quality assurance standards set by the hotel, which requires constant inspection of guest rooms, storage areas, laundry, restrooms, and all public areas.
    • Being able to schedule staff accordingly to take into forecasted occupancy rate while still being able to provide the maximum protection and guest satisfaction with minimal outlay of expenses in terms of labor and materials.
    • Ensure that all employees meet the uniform standards at all times which includes clean uniforms, neat presentation, proper daily hygiene and use of name tags.
    • Ensure that all staff members are adhering to all safety and security procedures including entering of guest rooms (both staff member and guest request to open guest room doors), lost and found, master key protection, chemical usage, work space safety, reporting lost or damaged hotel property, fire safety and reporting suspicious situations.
    • Compiles and reports accurate guest-room status to Front Office team and ensures that corrective action is taken.
    • Set goals and expectations for direct reports that align performance and rewards, addresses performance issues and holds staff accountable for successful results.
    • Ensure and train employees to deliver outstanding customer service and maintain a safe/secure environment at all times. Resolve guest complaints and answer questions regarding rooms and common areas

    Qualifications

    • An ability to communicate verbally and in writing with fellow team members to effectively lead the team.
    • Basic knowledge of sanitation requirements and cleaning techniques
    • Previous experience in housekeeping as a room attendant or leading as a supervisor while not required is preffered.

    Benefits

    The position offers health, dental, vision, life insurance, 401k, voluntary long & short term disability, paid time off, professional development and opportunities for career advancement.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed