Chesapeake Hospitality

  • Front Desk/Guest Service Agent

    Location : Name DoubleTree Philadelphia Airport
    Requisition ID
    2019-1332
    # of Openings
    2
    Department
    Rooms
    Brand
    DoubleTree
    Position Type
    Regular Full-Time
    Location : Location
    US-PA-Philadelphia
    Requisition Post Information* : External Company URL
    https://www.chesapeakehospitality.com
    Location : Address
    4509 Island Avenue
    Location : Postal Code
    19153
    Location : Name Linked
    DoubleTree Philadelphia Airport
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    DoubleTree Logo

    Overview

    DoubleTree by Hilton is conveniently located north of the Philadelphia International Airport and just minutes from the Philadelphia Sports Complex, the Navy Yard, and Center City Philadelphia. It features 331 guest rooms, 12,000 sq. feet of meeting and banquet space, Players Sports Bar, Landing Restaurant, Common Grounds Cafe, and 24-hour business center. However, the heart and soul of DoubleTree by Hilton is its employees. They are our product and greatest resource. As an employee, you will have the opportunity, resources and support to use your talents and abilities to make every guest's experience an extraordinary one every visit. 

    Position Summary

    We are currently looking for a Guest Services Agent to join our team. As a Guest Service agent your responsibility will be to perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

    Responsibilities

    1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
    2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
    3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
    4. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
    5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
    6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
    7. Take the initiative to greet guests in a friendly and warm manner.
    8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
    9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
    10. Other duties as assigned.

    Qualifications

    1. HS Diploma or equivalent. Some college or undergraduate degree preferred.
    2. Minimum (1) one year of hospitality, front office, or customer service experience.
    3. Speak clearly and listen carefully.
    4. Use personal judgment and specialized knowledge to give information to people.
    5. Communicate well with many different kinds of people.
    6. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
    7. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
    8. Work schedule varies and may include working on holidays and weekends and extended hours as business dictates.

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