Chesapeake Hospitality

  • Location : Name Doubletree Raleigh Downtown
    Requisition ID
    2019-1340
    # of Openings
    1
    Department
    Rooms
    Brand
    DoubleTree
    Position Type
    Regular Full-Time
    Location : Location
    US-NC-Raleigh
    Location : Address
    1707 Hillsborough Street
    Location : Postal Code
    27605
    Requisition Post Information* : Post End Date
    9/27/2019
    Location : Name Linked
    Doubletree Raleigh Downtown
  • Hotel Image

    DoubleTree Logo

    Overview

    Doubletree by Hilton Raleigh Brownstone University

    Position Summary

    DoubleTree by Hilton® Hotel Raleigh - Brownstone - University, located just steps away from NC State, shopping, dining and more. We are a 190 beautiful guest room property and a whopping 15,000 sq. ft. of flexible meeting space.

    Employees are part of the Hilton Brand Family of Hotels and Chesapeake Hospitality. Chesapeake Hospitality is a dynamic management company offering a variety of opportunities for personal growth and professional development. We value our associates and believe in fostering an inclusive and supportive workplace. Above all, we believe that all of our employees should "Experience What's Possible" for themselves and their careers.

    Our Team members are offered employee rates when they travel for leisure, friends and family discounts, discounted meals for their meal breaks. Medical, dental, vision, life Insurance, FSA, 401K and more are offered to Full time team members.

    We are currently seeking a Full Time Houseperson to join our team.  

     

    Responsibilities

    Thoroughly clean restrooms, hallways, stairwells, foyers and elevators which includes vacuuming, dusting, polishing, straightening furniture and decor, cleaning/sanitizing surfaces and waste removal.

    • Empty room attendant carts of soiled linen and trash from guest rooms.
    • Clean and remove spots from corridor walls and doors.
    • Polish and clean mirrors, room numbers on guest room doors, and elevator doors.
    • Obtain amenities and supplies for room attendants.
    • Turn mattresses and move furniture as assigned by supervisor.
    • Respond to guest questions and provide guest assistance, directions, and information as requested.
    •  Provide instruction/guidance for guest and employee safety in fire or other emergency situations.
    • Support the department in any area that will maintain the building and guest service to hotel standards.
    • Assist shampooers with the relocation of furniture. • Report all suspicious persons or activities, hazardous conditions, etc. to the Safety/Security department.
    • Must be ready to step in and support coworkers and team as needed to ensure efficient operation.
    • Performs special assignments and projects as requested. • Attend meetings/training as required by management. 

    Qualifications

      • Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills. 

        Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.

        Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.

        Knowledge of a corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.

        Outstanding organizational and time management skills.   

        Must be detail-oriented in cleaning rooms and public spaces.

        Ability to multitask and prioritize daily workload. 

        Must be energetic and able to work in a fast-paced environment. 

        Must be able to show initiative, including anticipating guest or operational needs.

        Ability to make decisions and follow established policies and procedures.

        Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/attire and nametag.

        Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.

        Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

    Education & Experience:

    • 8th grade education or equivalent experience required.
    • 6+ months of Housekeeping experience in a hotel environment.
    • Applicable state certifications and brand training as required.

    Physical requirements:

    • While performing the duties of this job, the employee is required to stand, walk, balance, reach, push, pull, lift, grasp, feel, talk, hear, see, smell, taste and perform repetitive motions that require manual dexterity during and throughout their shift.

      This position requires the exertion of up to 50 pounds of force and lifting up to 50 pounds occasionally. 

      The employee is required to have visual acuity to operate machinery and tools, determine accuracy, neatness and thoroughness of rooms and quality of work, and make general observations of facilities.

      This position is primarily indoors and may subject the employee to hot or cold temperatures from machinery and moderate noise level.

      This position requires frequent use of devices such as radios.

     

    Benefits

    Medical, Dental, 401K. Life Insurance, Critical Illness, Vision, Flexible Spending, Team member Travel Program, etc.

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