Chesapeake Hospitality

  • Front Office Supervisor

    Location : Name DoubleTree Resort by Hilton Hollywood Beach
    Requisition ID
    2019-1374
    # of Openings
    1
    Department
    Rooms
    Brand
    DoubleTree
  • Overview

    The newly renovated DoubleTree by Hilton Hollywood Beach is an upscale, full-service hotel located in the heart of beautiful Hollywood Beach, FL. We are looking for happy, sunny, hospitality professionals to shine as the face of our 311-room hotel - taking great care of our guests upon arrival, during their stay, and upon departure. We offer competitive wages, benefits, and fabulous travel discounts - all in an exciting, fast paced, always friendly environment!

    Position Summary

    The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

     

     

    Responsibilities

    Here's a few of the responsibilities of this position, but certainly not limited to:


    • Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
    • As needed, assist with scheduling, hiring and training front desk employees.

    • Must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.
    • Monitors, coaches, and evaluates guest service representatives and night auditors.
    • Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
    • Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
    • Build rapport with rewards members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay.
    • Identify, solicit and sign up potential reward members (if applicable).
    • Follow all cash handling and credit policies.
    • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
    • Use proper two-way radio and phone etiquette at all times when communicating with other employees.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
    • Complete a bucket check, room rate verification report, and housekeeping report.
    • Balance and prepare individual paperwork for closing of shift according to hotel standards.
    • Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.
    • Be familiar with all in-house groups.
    • Have knowledge of emergency procedures and assist when needed.

    •Perform other duties as requested by management.

     

    Apply today to become part of the growing, award-winning Chesapeake Hospitality!

    Qualifications

    • High School Diploma/GED required
    • Minimum 3 years of Front Desk Experience within a hotel is required
    • OnQ experience preferred

    Benefits

    We offer competitive wage rates and benefits.  Benefits include health, dental, vision, prescription & life insurance, 401k plan with company match, voluntary LT & ST Disability, Paid Time Off, and opportunities for career advancement in our growing company.

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