Chesapeake Hospitality

  • Front Desk/Guest Service Agent

    Location : Name Hotel Ballast
    Requisition ID
    2019-1381
    # of Openings
    1
    Department
    Rooms
    Brand
    Hilton
  • Hotel Image

    hilton Logo

    Overview

     

    Bringing modern Southern hospitality to life through the lens of Wilmington’s past and present, Hotel Ballast is a fresh take on a beloved riverfront gem. The city’s rich maritime history is felt throughout, balanced by new guest experiences. This hotel completed a multi-million-dollar renovation in 2018 and is managed by Chesapeake Hospitality, a growing and award-winning hotel and restaurant management company. Chesapeake Hospitality currently manages 40 hotels and restaurants.

    Position Summary

    In the Front Desk/Guest Service Agent position, the ideal candidate is a competent multi-tasker who can smile through it all! In this position, you will be the face who welcomes our guests, efficiently and accurately checks them in, answers a multitude of questions, follows up on service-related issues, and more!  The ideal candidate will be available for a range of shifts, including nights, weekends and holidays. Reliability and punctuality are a must.

    Responsibilities

    GENERAL REQUIREMENTS

    • Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
    • Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
    • Must be able to multitask and prioritize to meet deadlines.
    • Attend all hotel required meetings and trainings.
    • Maintain regular attendance in compliance with company and hotel standards and needs.
    • Maintain high standards of personal appearance and grooming
    • Must be able to maintain confidentiality of information.
    • Must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

    PHYSICAL REQUIREMENTS

    • While performing the duties of this job, the employee is required to stand for the entire shift, balance, reach, push, pull, lift, grasp, feel, talk, hear, perform repetitive motions and climb in and out of vehicle.
    • This position requires the exertion of up to 50 pounds of force and lifting up to 50 pounds occasionally.
    • The employee is required to have visual acuity to prepare and analyze data and figures and make general observations of facilities or structures.
    • This position is primarily indoors and requires frequent use of computers, copiers, facsimiles, keyboards, telephones and accompanying devices like radios and headsets.

    Qualifications

    EDUCATION & EXPERIENCE

    • High School diploma/GED or equivalent education/experience required.
    • 6+ months of front desk experience preferred
    • Experience in a hotel or other customer services related field preferred
    • Above average computer literacy and basic proficiency in Microsoft Office required

    Benefits

    A full-time position at the Hotel Ballast offers health, dental, vision and life insurance, 401k, voluntary LT & ST Disability, Paid Time Off, professional development and opportunities for career advancement.

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