Chesapeake Hospitality

  • Sotherly Host (Concierge)

    Location : Name Hotel Ballast
    Requisition ID
    2019-1383
    # of Openings
    1
    Department
    Rooms
    Brand
    Hilton
  • Hotel Image

    hilton Logo

    Overview

    Bringing modern Southern hospitality to life through the lens of Wilmington’s past and present, Hotel Ballast is a fresh take on a beloved riverfront gem. The city’s rich maritime history is felt throughout, balanced by new guest experiences. This hotel completed a multi-million-dollar renovation in 2018 and is managed by Chesapeake Hospitality, a growing and award-winning hotel and restaurant management company. Chesapeake Hospitality currently manages 40 hotels and restaurants.

    Position Summary

    Are you looking for a fast-paced career in the wonderful world of hospitality? Do you enjoy meeting people from all over the world and sharing our beautiful city with them?

    We are seeking a candidate who has excellent customer skills and knows the Wilmington area for our full-time Sotherly Host (Concierge) position.  The schedule will vary based on business needs (not limited to, but may include weekdays, weekends, and holidays) so reliability and flexibility is a must.  The ideal candidate will have worked as a Concierge in a hotel environment or related field for one-two years. 

    Responsibilities

    Responsibilities:

    • Welcome guests upon entrance to Hotel Ballast
    • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
    • Keep updated on all current events in the local area and in-house functions relating to any conventions or social group activities.
    • Understand the customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
    • Must be willing to "pitch-in" and help co-workers.
    • Make reservations for guests such as dinner, golf, tennis, etc.
    • Maintain information book of area attractions.
    • Answer phones and assisting internal guests and external guests with inquires, reservations, etc.
    • Maintain accurate logs and record all pertinent information.
    • Maintain supplies that are needed for the operation of the Concierge desk.
    • Perform other related duties as requested by the Front Office Manager/Director of Rooms.
    • Responsible for care of equipment and cleanliness of work area.
    • Remain alert, courteous and helpful to guests at all times.

    Qualifications

    For you to be the ideal candidate, you should have the following:

    • High School or equivalent education required.
    • Must be able to communicate effectively, knowledge of other languages helpful.
    • Familiar with Wilmington area and knowledge of state and local areas.

    Benefits

    A full-time position at the Hotel Ballast offers health, dental, vision and life insurance, 401k, voluntary LT & ST Disability, Paid Time Off, professional development and opportunities for career advancement.

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