Chesapeake Hospitality

  • Location : Name Crowne Plaza Jacksonville Airport
    Requisition ID
    2019-1400
    # of Openings
    2
    Department
    Rooms
    Brand
    Crowne Plaza
    Position Type
    Regular Full-Time
    Location : Location
    US-FL-Jacksonville
    Location : Address
    14670 Duval Road
    Location : Postal Code
    32218
    Requisition Post Information* : Post End Date
    11/12/2019
    Location : Name Linked
    Crowne Plaza Jacksonville Airport
  • Hotel Image

    JAXAP

    Overview

    The Crowne Plaza Jacksonville Airport is pleased to share this exceptional opportunity with an experienced, energetic, self-motivated person to join our team. This beautiful hotel is conveniently located minutes away from the Jacksonville International Airport and features 317 rooms, approximately 10,000 sq. feet of flexible meeting space, a restaurant/lounge, indoor/outdoor pool, executive lounge, and fitness center.

    Position Summary

    As a Guest Service Agent, you would be responsible for providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay.

    Responsibilities

    • Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
    • Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
    • Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
    • Build rapport with rewards members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay.
    • Identify, solicit and sign up potential reward members.
    • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

    Qualifications

    • Experience in a hotel or other customer services related field required
    • Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
    • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to maintain confidentiality of information.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • High School diploma/GED or equivalent education/experience required.
    • 6+ months of front desk experience required.

     

    Benefits

    We offer a Comprehensive Benefits Package including:  Medical, Dental and Vision insurance.  Life Insurance and additional Life, Short-term and Long-Term Disability options.  Matching 401(k), Flexible Spending Accounts, Team Member travel programs and more!

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