Chesapeake Hospitality

  • Location : Name Holiday Inn Milwaukee Riverfront
    Requisition ID
    2019-1467
    # of Openings
    1
    Department
    Rooms
    Position Type
    Regular Part-Time
    Location : Location
    US-WI-Milwaukee
    Location : Address
    4700 N Port Washington Rd
    Location : Postal Code
    53212
    Requisition Post Information* : Post End Date
    10/6/2019
    Location : Name Linked
    Holiday Inn Milwaukee Riverfront
  • Hotel Image

    Overview

    The newly renovated Holiday Inn Milwaukee Riverfront is looking for a guest-focused, energetic third shift part-time Night Auditor. Chesapeake Hospitality, is an award-winning hotel management company with a rich history and an established track record of successful operations for full-service and select-service hotels and an experienced management team that has operated virtually all of the leading hotel brands. Enjoy the employee travel benefits of working as a team member of IHG Hotels (great rates at more than 4800 hotels around the world) and make good money while you're at work with a great staff! We look forward to having you join our family of hospitality professionals!

    Position Summary

     

    The Night Auditor is responsible for auditing, posting and balancing the daily financial transactions, and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay to support the hotels continuing effort to deliver outstanding guest service and financial profitability.

     

     

     

    Responsibilities

    In this role, you will be expected to:

    • Audit, post and balance daily cashiers work for outlets including, but not limited to, Rooms and Food & Beverage.
    • Ensure credit card system reconciles to daily transaction lists.
    • Prepare daily revenue report data by auditing Point of Sale tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.

    Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.

    • Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations
    • Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
    • Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
    • Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.

    Qualifications

    • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

    • Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.

    • Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.

    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

    • Must be able to multitask and prioritize to meet deadlines.

    • Attend all hotel required meetings and trainings.

    • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

    • Must be able to maintain confidentiality of information.

    • Must be able to show initiative, including anticipating guest or operational needs.

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