Detroit Metro Airport Marriott
Guest Service Agent
Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
Maintain a warm and friendly demeanor at all times
Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask, delegate and prioritize to meet deadlines
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.
High School diploma/GED or equivalent education/experience required.
6+ months of front desk experience required.
Experience in a hotel or other customer services related field required.
Computer experience with basic proficiency in Microsoft office and hotel property management systems required.
We offer competitive wage rates and benefits. Benefits include health, Dental, Vision, Teledoc, prescription, life insurance, 401k, voluntary LT & ST Disability, Paid Time Off, hotel discounts, meal per shift, and opportunities for career advancement in our growing company.