Chesapeake Hospitality

  • Front Desk/Guest Service Agent

    Location : Name Marriott Detroit Metro Airport
    Requisition ID
    2019-1474
    # of Openings
    1
    Department
    Rooms
    Brand
    Marriott
    Position Type
    Regular Full-Time
    Location : Location
    US-MI-Detroit
    Requisition Post Information* : External Company URL
    https://www.chesapeakehospitality.com
    Location : Address
    30559 Flynn Dr
    Location : Postal Code
    48174
    Location : Name Linked
    Marriott Detroit Metro Airport
  • Hotel Image

    Marriott Logo

    Overview

    Detroit Metro Airport Marriott offers a convenient location and friendly staff to create a personalized experience unique among Detroit airport hotels. Our hotel near Detroit Airport has 11 meeting rooms with 6,600 square feet of flexible event space, making it the perfect choice for corporate and social events in the Detroit Metro Area.

     

    At Chesapeake Hospitality, Our Core Principles are Honesty, Integrity, and Humility and our culture of "Experience What's Possible" provides opportunities to grow your hospitality career.  

    Position Summary

    Guest Service Agent

    Responsibilities

    Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.

    Maintain a warm and friendly demeanor at all times

    Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.

    Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests

    Must be able to multitask, delegate and prioritize to meet deadlines

    Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives

    Must be able to maintain confidentiality of information.

    Must be able to show initiative, including anticipating guest or operational needs.

    Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

    Qualifications

    High School diploma/GED or equivalent education/experience required.
    6+ months of front desk experience required.
    Experience in a hotel or other customer services related field required.
    Computer experience with basic proficiency in Microsoft office and hotel property management systems required.

    Benefits

    We offer competitive wage rates and benefits. Benefits include health, Dental, Vision, Teledoc, prescription, life insurance, 401k, voluntary LT & ST Disability, Paid Time Off, hotel discounts, meal per shift, and opportunities for career advancement in our growing company.

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