Chesapeake Hospitality

  • Location : Name The Whitehall Houston
    Requisition ID
    2019-1483
    # of Openings
    1
    Department
    Rooms
    Brand
    Independent Hotels
    Position Type
    Regular Full-Time
    Location : Location
    US-TX-Houston
    Location : Address
    1700 Smith St
    Location : Postal Code
    77002
    Requisition Post Information* : Post End Date
    10/11/2019
    Location : Name Linked
    The Whitehall Houston
  • Hotel Image

    Overview

    A beloved fixture of downtown Houston for nearly a half-century, The Whitehall remains the city's premier choice for business and leisure travel. A meticulous refresh of guest rooms, public areas, and restaurants completed in 2016 infuses our mid-century landmark with modern style, while remaining true to our rich history and enduring commitment to delighting guests with warm Southern hospitality. If a fast-paced, high energy environment with opportunity for development and advancement is something you desire, we encourage you to apply!

    Position Summary

    The Guest Service Agent is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

    Responsibilities

    • Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
    • As needed, assist with scheduling, hiring and training front desk employees.
    • Monitors, coaches, and evaluates guest service representatives and night auditors.
    • Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
    • Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
    • Build rapport with rewards members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay.
    • Identify, solicit and sign up potential reward members (if applicable).
    • Maintain and market promotions and guest programs.
    • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
    • Follow all cash handling and credit policies.
    • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
    • Use proper two-way radio and phone etiquette at all times when communicating with other employees.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
    • Complete a bucket check, room rate verification report, and housekeeping report.
    • Balance and prepare individual paperwork for closing of shift according to hotel standards.
    • Maintain a clean work area.
    • Assist guests with safe deposit boxes.
    • Review Front Office log daily.
    • Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.
    • Be familiar with all in-house groups.
    • Have knowledge of emergency procedures and assist when needed.
    • Fill in and support coworkers and team as needed to ensure efficient operation.
    • Perform duties, special assignments and projects as requested by management.

    Qualifications

    • Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
    • Ability to multitask and prioritize daily workload.
    • Outstanding organizational and time management skills.
    • Must be energetic and able to work in a fast-paced environment.
    • Must be detail-oriented and able to work both independently and with a team
    • Willing to work a flexible schedule to include nights, weekends and holidays as needed.
    • While performing the duties of this job, the employee is required to stand, walk, balance, reach, push, pull, lift, grasp, feel,
      talk, hear, see, smell, taste and perform repetitive motions that require manual dexterity during and throughout their shift.
    • This position requires the exertion of up to 50 pounds of force and lifting up to 50 pounds occasionally.
    • Experience in a hotel or a related field preferred.
    • Computer experience with basic proficiency in Microsoft office and hotel property management systems required.

    Benefits

    • Medical, Dental & Vision plan options
    • Life Insurance
    • Short & Long Term Disability
    • 401(k)
    • Paid Time Off
    • Discounts to other hotels within Chesapeake Hospitality

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