Chesapeake Hospitality

  • Bar Manager II

    Location : Name Holiday Inn and Suites Charleston
    Requisition ID
    2019-1486
    # of Openings
    1
    Department
    Food
    Brand
    Holiday Inn
    Position Type
    Regular Full-Time
    Location : Location
    US-WV-Charleston
    Requisition Post Information* : External Company URL
    https://www.chesapeakehospitality.com
    Location : Address
    400 2nd Ave SW
    Location : Postal Code
    25303
    Location : Name Linked
    Holiday Inn and Suites Charleston
  • Hotel Image

    Overview

    A great opportunity awaits you if you are looking for a chance to work with a great team in a rewarding hospitality atmosphere by helping to lead our restaurant team to ensure our excellent standards are being upheld for our guests  that have come to expect excellence from the Holiday Inn & Suites. Help us to make our guests experience wonderful as they explore West Virginia's historic capitol city. This hotel is managed by Chesapeake Hospitality, a growing and award winning hotel and restaurant Management company

    Position Summary

    The Restaurant Supervisor is responsible for assisting with the oversight of the restaurant, room service and other food and beverage operations while delivering exceptional customer service and maintaining a profitable operation.

    Responsibilities

    Assist in the creation, recommendation and implementation of promotions, displays, buffet presentations and ideas to capture in house guests and a larger share of the local market.

    • Supervise and coordinate activities of restaurant employees as needed; hire, train, develop, assess and empower staff to achieve the department's goals.

    • Create staff schedules to ensure that demand is met and that restaurant is operating efficiently.

    • Plan and direct food and beverage preparation and visually inspect all products sent from the kitchen and bar to ensure quality and timeliness.

    • Assist in the monitoring, controlling and management of restaurant costs and expenses according to the budget.

    • Ensure knowledge of menu and all food products along with proper equipment operation & maintenance.

    • Practice and ensure restaurant cleanliness, correct food handling and food storage procedures according to federal, state, local and company regulations.

    • Ensure and train employees to maintain a safe and secure environment at all times.

    • Be aware of inventory at all times and requisition daily supplies as needed to ensure efficient operations.

    • Ensure that the restaurant is set-up, organized and cleaned prior to opening and at the end of the shift according to operational policies and standards to ensure guest comfort and satisfaction.

    • Resolve guest’s complaints and answer questions regarding menu items and beverages served and their contents and preparation.

    • Greet customers, take drink/food orders, create, and serve food and drinks as needed.

    • Assist and approach all guests in a sincere, courteous and service-oriented manner, and whenever possible, go the extra mile to ensure total guest satisfaction. 

    • Adhere to all local and national liquor laws as well as established company, hotel and brand procedures.

    • Take ownership of the department and be ready to step in and support employees as needed to ensure efficient operation.

    • Attend meetings/training as required by management.

    • Perform duties, special assignments and projects as requested by management.

    Qualifications

    • Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
    • Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
    • Extensive knowledge of Food and Beverage etiquette service standards.
    • Strong leadership skills to rally and motivate staff.
    • Outstanding organizational and time management skills.
    • Must be detail-oriented in reviewing final drink and food products and general oversight of the restaurant.
    • Ability to multitask, prioritize and delegate daily workload. 
    • Must be energetic and able to work in a fast-paced environment.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/attire and nametag.
    • Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

    Benefits

    The position offers health, dental, vision, life insurance, 401k, voluntary long & short term disability, paid time off, professional development and opportunities for career advancement.

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