Chesapeake Hospitality

  • Front Desk/Guest Service Agent

    Location : Name Hotel Alba Tampa, Tapestry Collection by Hilton
    Requisition ID
    2019-1499
    # of Openings
    1
    Department
    Rooms
    Brand
    Independent Hotels
    Position Type
    Regular Part-Time
    Location : Location
    US-FL-Tampa
    Requisition Post Information* : External Company URL
    https://www.chesapeakehospitality.com
    Location : Address
    5303 West Kennedy Boulevard
    Location : Postal Code
    33609
    Requisition Post Information* : Post End Date
    10/31/2019
    Location : Name Linked
    Hotel Alba Tampa, Tapestry Collection by Hilton
  • Hotel Image

    ChesapeakeLogo_2015_transparentcolor

    Overview

    Are you looking to grow your career while working at the beautiful Hotel Alba located in the Westshore Area District?

     

     Hotel Alba Tampa with Chesapeake Hospitality as the management company, is seeking a proven and dynamic Guest Service Agent with strong customer service skills.

     

    Our hotel name is inspired by the rise of Tampa's cigar industry and will provide local experiences with true Southern hospitality. Our signature restaurant, the Spaniard, offers open-air dining and innovative dishes from locally sources ingredients. Our hotel lobby features Buffalo Bayou serving locally ground coffees, teas as well as serving craft cocktails. This hotel boasts 222 well-appointed guest rooms and 10,000 square feet of meeting space. Located in the heart of Tampa's Westshore district, the hotel feels right at home surrounded by high-end residential neighborhoods and world-class shopping and dining. The hotel's art deco touches hearken back to a classic era where guests and customers always come first - a tradition the hotel proudly keeps alive to this day.

     

    Chesapeake Hospitality is a growing, award-winning company with systems and processes in place to support all our associates. We are currently managing over 34 hotels in 14 states with IHG, Hilton, Marriott/Starwood and Preferred Hotel brands and numerous independent hotel. Our culture is guided by our strong values of Honesty, Integrity, and Humility which have remained true for more than five decades since the company's founding in 1957. 

     

    Position Summary

    As a Guest Service Agent, you would be responsible for providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay.

    • Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
    • Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
    • Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
    • Build rapport with rewards members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay.
    • Identify, solicit and sign up potential reward members.
    • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

    Responsibilities

    • Experience in a hotel or other customer services related field required
    • Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
    • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to maintain confidentiality of information.
    • Must be able to show initiative, including anticipating guest or operational needs.

    Qualifications

    • High School diploma/GED or equivalent education/experience required.
    • 6+ months of front desk experience required.

    Benefits

    We offer a Comprehensive Benefits Package including:  Medical, Dental and Vision insurance.  Life Insurance and additional Life, Short-term and Long-Term Disability options.  Matching 401(k), Flexible Spending Accounts, Team Member travel programs and more!

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed