DoubleTree by Hilton is conveniently located north of the Philadelphia International Airport and just minutes from the Philadelphia Sports Complex, the Navy Yard, and Center City Philadelphia. It features 331 guest rooms, 12,000 sq. feet of meeting and banquet space, Players Sports Bar, Landing Restaurant, Common Grounds Cafe', and 24-hour business center. However, the heart and soul of DoubleTree by Hilton is its employees. They are our product and greatest resource. As an employee, you will have the opportunity, resources and support to use your talents and abilities to make every guest's experience an extraordinary one every visit.
We are currently looking for a hotel part-time Concierge to work at the main entrance of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency.
ESSENTIAL JOB FUNCTIONS:
1. Welcome guests upon entrance and confirm reservations 2. Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements 3. Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel 4. Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations 5. Arrange events, excursions, transportation etc. upon request from hotel residents 6. Answer the phone and make reservations, take and distribute messages or mail and redirect calls 7. Respond to complaints and find the appropriate solution.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Must have at least 1 year of experience in hospitality and/or as a concierge. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts Proven experience as concierge; experience in customer service or relevant role is an advantage. Proficiency in English; multilingual is strongly preferred. Excellent communication skills. Polite and confident with a great deal of patience. Ability in multitasking and time-management Aptitude in resolving issues with a customer-focused orientation. High school diploma; and degree in hotel management or relevant field will be a plus.
This Part-Time position offers 401k with company match, voluntary ST & LT disability, free parking, hotel discounts, professional development and opportunities for career advancement.