Chesapeake Hospitality

  • Night Auditor

    Location : Name The Whitehall Houston
    Requisition ID
    2019-1504
    # of Openings
    1
    Department
    Rooms
    Brand
    Independent Hotels
    Position Type
    Regular Full-Time
    Location : Location
    US-TX-Houston
    Requisition Post Information* : External Company URL
    https://www.chesapeakehospitality.com
    Location : Address
    1700 Smith St
    Location : Postal Code
    77002
    Requisition Post Information* : Post End Date
    10/21/2019
    Location : Name Linked
    The Whitehall Houston
  • Hotel Image

    Overview

    Experience the warm culture and unique flavor of Houston at downtown's most iconic boutique hotel. Since first opening our doors in 1969, The Whitehall has made a name for itself as a landmark destination among downtown Houston hotels. The Whitehall's coveted location in Houston's Central Business District is the perfect starting point for exploring the city's hidden gems and can't-miss attractions. If a fast-paced, high energy environment with opportunity for development and advancement is something you desire, we encourage you to apply!

     

    Position Summary

    As a Night Auditor you would be responsible for auditing, posting and balancing the daily financial transactions, and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay. Come experience what’s possible!

    Responsibilities

    • Audit, post and balance daily cashiers work for outlets including, but not limited to, Rooms and Food & Beverage.
    • Ensure credit card system reconciles to daily transaction lists.
    • Prepare daily revenue report data by auditing Point of Sale tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
    • Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
    • Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
    • Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
    • Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
    • Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
    • Make room reservations keeping in mind rates, packages, special promotions, and closed out/restricted dates as listed.

    Qualifications

    • 6+ months of night audit experience required.
    • Computer experience with basic proficiency in Microsoft office and hotel property management systems required.
    • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
    • Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.
    • Must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

    Benefits

    We offer a Comprehensive Benefits Package including:  Medical, Dental and Vision insurance.  Life Insurance and additional Life, Short-term and Long-Term Disability options.  Matching 401(k), Flexible Spending Accounts, Team Member travel programs and more!

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