Chesapeake Hospitality

  • Banquet Server

    Location : Name Hotel Ballast
    Requisition ID
    2019-1545
    # of Openings
    4
    Department
    Food
    Position Type
    Regular Part-Time
    Location : Location
    US-NC-Wilmington
    Requisition Post Information* : External Company URL
    https://www.chesapeakehospitality.com
    Location : Address
    301 N Water Street
    Location : Postal Code
    28401
    Requisition Post Information* : Post End Date
    10/21/2019
    Location : Name Linked
    Hotel Ballast
  • Overview

    Bringing modern Southern hospitality to life through the lens of Wilmington’s past and present, Hotel Ballast is a fresh take on a beloved riverfront gem. The city’s rich maritime history is felt throughout, balanced by new guest experiences. This hotel completed a multi-million-dollar renovation in 2018 and is managed by Chesapeake Hospitality, a growing and award-winning hotel and restaurant management company. Chesapeake Hospitality currently manages 40 hotels and restaurants.

    Position Summary

    The Banquet Server is responsible for greeting and serving banquet guests to ensure efficient and exceptional customer service.

    Responsibilities

    • Ensure knowledge of menu and all food products.
    • Retrieve and deliver food and drinks to guests in a professional and pleasant manner.
    • Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.
    • Continuously check on the needs of guests at events and respond in a proactive manner to any guest concerns to resolve.
    • Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area.
    • Ensure serving station is always well-stocked.
    • Set banquet tables to meet function specifications.
    • Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
    • Assist others with side work including, but not limited to cleaning, stocking, folding silverware, breaking down trays, etc.
    • Attend meetings/training as required by management.

    Qualifications

    • 8th grade education or equivalent experience required.
    • 1+ years of customer service experience
    • Applicable state certifications and brand training as required.      
    • Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
    • Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.
    • Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

    Benefits

    Competitive Salary and exceptional benefits in an environment to "Experience What's Possible"* All positions at the Hotel Ballast have access to brand discounts at Hilton properties!

    A part-time Banquet Server position, Hotel Ballast offers voluntary LT & ST disability, 401k, voluntary life insurance, Professional Development and opportunities for career advancement.

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