Chesapeake Hospitality

  • Rooms Controller

    Location : Name The Sheraton Detroit Airport
    Requisition ID
    # of Openings
    Position Type
    Regular Full-Time
    Location : Location
    Requisition Post Information* : External Company URL
    Location : Address
    8000 Merriman Road
    Location : Postal Code
    Location : Name Linked
    The Sheraton Detroit Airport
  • Overview

    The Sheraton Detroit Metro Airport Hotel.

    Position Summary

    Full time Rooms Controller.


    The Rooms Controller is responsible for the maintaining and coordinating the day-to-day operation of the Front Desk with regard to room inventory; organizing airline crew rooms, guest room moves; controlling sell-out days and walk strategies.


    • Works closely with front office, engineering, reservations, sales and housekeeping departments and revenue management to ensure all room details are accurate and complete.
      • Confers with all appropriate management regarding handling of groups, unusual circumstances, or special requests.
      • Ensures that special reservations and accommodations are handled properly, with no errors.
      • Blocks group rooms, daily rooms and special request rooms.
      • Monitors and manages the hotel’s guest room inventory the day of and communicates with management in regards to sell strategies
      • Coordinates the status of out of order rooms with the Engineering Department.
      • Block all airline crew, early arrivals, special needs guests, & VIP’s
      • Orchestrate room moves, communicate & expedite guests waiting for rooms
      • Review all group resumes & ensure all appropriate information is communicated to associates
      • Approach all encounters with guests and associates in a professional and personalized manner.
      • Understand and communicate promotions and enhancements effectively with Service Professionals and guests
      • Performs other duties as assigned, requested or deemed necessary by management.


    We offer competitive wage rates and benefits. Benefits include health, Dental, Vision, Teledoc, prescription, life insurance, 401k, voluntary LT & ST Disability, Paid Time Off, hotel discounts, free meal per shift, and opportunities for career advancement in our growing company.


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