Chesapeake Hospitality

  • Rooms Controller

    Location : Name The Sheraton Detroit Airport
    Requisition ID
    2019-1549
    # of Openings
    1
    Department
    Rooms
    Position Type
    Regular Full-Time
    Location : Location
    US-MI-Detroit
    Requisition Post Information* : External Company URL
    https://www.chesapeakehospitality.com
    Location : Address
    8000 Merriman Road
    Location : Postal Code
    48174
    Location : Name Linked
    The Sheraton Detroit Airport
  • Overview

    The Sheraton Detroit Metro Airport Hotel.

    Position Summary

    Full time Rooms Controller.

    Responsibilities

    The Rooms Controller is responsible for the maintaining and coordinating the day-to-day operation of the Front Desk with regard to room inventory; organizing airline crew rooms, guest room moves; controlling sell-out days and walk strategies.

    Qualifications

    • Works closely with front office, engineering, reservations, sales and housekeeping departments and revenue management to ensure all room details are accurate and complete.
      • Confers with all appropriate management regarding handling of groups, unusual circumstances, or special requests.
      • Ensures that special reservations and accommodations are handled properly, with no errors.
      • Blocks group rooms, daily rooms and special request rooms.
      • Monitors and manages the hotel’s guest room inventory the day of and communicates with management in regards to sell strategies
      • Coordinates the status of out of order rooms with the Engineering Department.
      • Block all airline crew, early arrivals, special needs guests, & VIP’s
      • Orchestrate room moves, communicate & expedite guests waiting for rooms
      • Review all group resumes & ensure all appropriate information is communicated to associates
      • Approach all encounters with guests and associates in a professional and personalized manner.
      • Understand and communicate promotions and enhancements effectively with Service Professionals and guests
      • Performs other duties as assigned, requested or deemed necessary by management.

    Benefits

    We offer competitive wage rates and benefits. Benefits include health, Dental, Vision, Teledoc, prescription, life insurance, 401k, voluntary LT & ST Disability, Paid Time Off, hotel discounts, free meal per shift, and opportunities for career advancement in our growing company.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed