Chesapeake Hospitality

  • Reservations Agent

    Location : Name Georgian Terrace Hotel
    Requisition ID
    2019-1556
    # of Openings
    1
    Department
    Rooms
    Brand
    Preferred Hotels & Resorts
    Position Type
    Regular Full-Time
    Location : Location
    US-GA-Atlanta
    Requisition Post Information* : External Company URL
    https://www.chesapeakehospitality.com
    Location : Address
    659 Peachtree St NE
    Location : Postal Code
    30308
    Requisition Post Information* : Post End Date
    10/25/2019
    Location : Name Linked
    Georgian Terrace Hotel
  • Hotel Image

    Image result for the georgian terrace hotel

    Overview

    The iconic Georgian Terrace is the undisputed Grand Dame of Atlanta, a 20th century Beaux-Arts beauty that’s deeply etched in the city’s heart, history, and Southern heritage. Located at the epicenter of Midtown’s thriving arts and culture scene, the hotel is a landmark of modern luxury and sophisticated Southern hospitality, inviting guests to ease into the city’s warm and welcoming embrace.

    Position Summary

    We are recruiting a dynamic Reservations Agent, responsible for handling all reservations inquiries and cancellations in a timely and courteous manner. The successful person will be expected to give accurate information pertaining to the hotel's activities and layout; to be familiar with the hotel computer system, and to maintain open communication with Guest Services and sales staff.

    Responsibilities

    Job Duties include:

    • Answer all telephone lines in the reservation department promptly and courteously.Input rooming lists, group status sheets and other information pertaining to upcoming groups by typing into computer terminal.
    • Input reservations from GDS and Ecommerce sites in a timely manner.
    • Reconcile arrivals list from Portfolio and GDS.
    • Process confirmations; post advance deposits daily to the proper account and complete transaction audits
    • Maintain current information and knowledge on packages, room rates, holiday packages and sales promotions
    • Research travel agent commissions
    • Upsell goods and services offered by the hotel
    • Prior Hotel Front Desk/Reservations experience

    Qualifications

    The position requires that you have:

    • Any combination of education and experience equivalent to graduation from high school and any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma required.
    • A high level of proficiency in various computer software applications in work processing, spreadsheets, database and presentation software including, but not limited to (MS Word, Excel, Access, PowerPoint, Opera, Delphi).
    • Ability to work long hours sitting at a desk
    • Flexibility to work a schedule that varies with occupancy levels and business demands
    • Excellent interpersonal, communication and organizational skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
    • Ability to work independently with minimal or no supervision
    • Must be able to work in fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands

    Benefits

    Benefits Include:

    • Major Medical/Dental/Vision
    • 401K -with Company Match
    • Long and Short Term Disability
    • Hotel Discounts
    • Complimentary Employee Meal
    • Paid Time Off and Paid Holidays

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