Chesapeake Hospitality

  • Room Attendant / Housekeeper

    Location : Name Doubletree by Hilton Pittsburgh - Cranberry
    Requisition ID
    2019-1563
    # of Openings
    6
    Department
    Rooms
    Brand
    DoubleTree
    Position Type
    Regular Full-Time
    Location : Location
    US-PA-Cranberry Township
    Requisition Post Information* : External Company URL
    https://www.chesapeakehospitality.com
    Location : Address
    910 Sheraton Drive
    Location : Postal Code
    16046
    Requisition Post Information* : Post End Date
    10/27/2019
    Location : Name Linked
    Doubletree by Hilton Pittsburgh - Cranberry
  • Hotel Image

    DoubleTree by Hilton Hotel Pittsburgh - Cranberry, Mars, PA - Hotel Exterior

    Overview

    Welcome to the fully renovated DoubleTree by Hilton Hotel Pittsburgh - Cranberry, where we look forward to greeting you with a signature, warm chocolate chip cookie. Our hotel in Cranberry Township, PA, is easy to find at the intersection of three major roadways: Interstate 79, the Pennsylvania Turnpike and State Route 19. Discover plenty of shopping, restaurants and lively nightlife just a short drive away in downtown Pittsburgh. We’re perfectly situated close to outdoor recreation activities and local attractions as well as Thorn Hill Industrial Park, home of numerous major companies. Cranberry Woods Office Park is only minutes from our hotel. We also offer complimentary shuttle service within a 6-mile radius of the hotel.

    Position Summary

    The Housekeeper/Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

    Responsibilities

    • Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming.
    • Change and replenish bed linens, towels and guest amenities.
    • Perform deep cleaning tasks.
    • Stock, maintain and transport housekeeping supply cart on a daily basis.
    • Dispose of trash and recyclables.
    • Respond to special guest requests in a timely, friendly and efficient manner.
    • Perform guest turn down service, as needed.
    • Respond to guest questions and provide guest assistance, directions, and information as requested.
    • Report all maintenance deficiencies in guest rooms and corridors via work orders; use radio communication to report all emergencies.
    • Work collaboratively with other departments, such as Front Desk and Maintenance departments.
    • Report all suspicious persons or activities, hazardous conditions, etc. to the Safety/Security department.
    • Maintain security of assigned key.
    • Must be ready to step in and support coworkers and team as needed to ensure efficient operation.
    • Perform duties, special assignments and projects as requested by management.
    • Attend meetings/training as required by management.

    Qualifications

    General Requirements:

    • Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
    • Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
    • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
    • Knowledge of a corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
    • Outstanding organizational and time management skills.
    • Must be detail-oriented in cleaning rooms and public spaces.
    • Ability to multitask and prioritize daily workload.
    • Must be energetic and able to work in a fast-paced environment.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Ability to make decisions and follow established policies and procedures.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/attire and nametag.
    • Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.
    • Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

     

    Education & Experience:

     

    • 8th grade education or equivalent experience required.
    • 6+ months of Housekeeping experience in a hotel environment.
    • Applicable state certifications and brand training as required.

    Benefits

    The position offers the following benefits:

    • Medical/Dental/Vision
    • 401(k) with Company Match
    • Voluntary Life Insurance
    • Voluntary Short-Term & Long-Term Disability
    • Hotel Discounts
    • Holidays & Paid Time Off
    • Employee Meals
    • Career Advancement

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