Chesapeake Hospitality

  • Restaurant Server

    Location : Name Doubletree by Hilton Pittsburgh - Cranberry
    Requisition ID
    2019-1564
    # of Openings
    1
    Department
    Food
    Brand
    DoubleTree
    Position Type
    Regular Part-Time
    Location : Location
    US-PA-Cranberry Township
    Requisition Post Information* : External Company URL
    https://www.chesapeakehospitality.com
    Location : Address
    910 Sheraton Drive
    Location : Postal Code
    16046
    Requisition Post Information* : Post End Date
    10/27/2019
    Location : Name Linked
    Doubletree by Hilton Pittsburgh - Cranberry
  • Hotel Image

    DoubleTree by Hilton Hotel Pittsburgh - Cranberry, Mars, PA - Bar Lounge

    Overview

    Welcome to the fully renovated DoubleTree by Hilton Hotel Pittsburgh - Cranberry, where we look forward to greeting you with a signature, warm chocolate chip cookie. Our hotel in Cranberry Township, PA, is easy to find at the intersection of three major roadways: Interstate 79, the Pennsylvania Turnpike and State Route 19. Discover plenty of shopping, restaurants and lively nightlife just a short drive away in downtown Pittsburgh. We’re perfectly situated close to outdoor recreation activities and local attractions as well as Thorn Hill Industrial Park, home of numerous major companies. Cranberry Woods Office Park is only minutes from our hotel. We also offer complimentary shuttle service within a 6-mile radius of the hotel.

    Position Summary

    The Restaurant Server is responsible for greeting and serving guests to ensure efficient and exceptional customer service.

    Responsibilities

    • Greets and seats guests as quickly as possible, presents them with menus and answers questions regarding meal
      preparation.
    • Makes meal and drink suggestions as needed uses suggestive selling techniques.
    • Takes order, presents check to the cook and bartender.
    • Records all sales using appropriate cash register, and follows all cash handling procedures. Maintains cash bank, guest checks, and processes guest payment according to established procedures. Balances all checks and completes closing paperwork at the end of the shift.
    • Serves order as soon as ready in a professional and pleasant manner. Makes sure proper garnish is on plate before serving. Presents check to guest for payment.
    • Continuously checks on the needs of guests in entire restaurant, bussing tables, and pouring beverages. Responds in a proactive manner to any guest concerns to resolve.
    • Completes side work to include polishing/rolling silverware, stocking condiments and glasses, sweeping and cleaning as directed by supervisor. Practices “clean as you go” method, and sanitation standards.
    • Reports all tips received on a daily basis and records them on a tip declaration sheet.
    • Assists with room service duties as necessary
    • Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.
    • Ensure knowledge of menu and all food products and daily specials
    • Fills in and supports coworkers and team as needed to ensure efficient operation.
    • Uses guest’s names whenever possible and learns guest preferences.
    • Attends meetings/training as required by management.
    • Perform duties, special assignments and projects as requested by management

    Qualifications

    General Requirements:

     

    • Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
    • Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
    • Extensive knowledge of Food and Beverage etiquette service standards.
    • Outstanding organizational and time management skills.
    • Must be detail-oriented in reviewing final drink and food products.
    • Ability to multitask, prioritize and work with a team.
    • Must be energetic and able to work in a fast-paced environment.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/attire and nametag.
    • Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.
    • Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

    Education & Experience:

    • 8th grade education or equivalent experience required.
    • 6 months + of experience working in a server role.
    • Applicable state certification as required.

    Benefits

    The position offers the following benefits:

    • Hotel Discounts
    • Employee Meals
    • Career Advancement

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