Chesapeake Hospitality

  • Banquet Server - DoubleTree by Hilton Pittsburgh Cranberry

    Location : Name Doubletree by Hilton Pittsburgh - Cranberry
    Requisition ID
    2019-1565
    # of Openings
    2
    Department
    Food
    Brand
    DoubleTree
    Position Type
    Regular Part-Time
    Location : Location
    US-PA-Cranberry Township
    Requisition Post Information* : External Company URL
    https://www.chesapeakehospitality.com
    Location : Address
    910 Sheraton Drive
    Location : Postal Code
    16046
    Requisition Post Information* : Post End Date
    10/27/2019
    Location : Name Linked
    Doubletree by Hilton Pittsburgh - Cranberry
  • Hotel Image

    DoubleTree by Hilton Hotel Pittsburgh - Cranberry, Mars, PA - Wedding Reception

    Overview

    Welcome to the fully renovated DoubleTree by Hilton Hotel Pittsburgh - Cranberry, where we look forward to greeting you with a signature, warm chocolate chip cookie. Our hotel in Cranberry Township, PA, is easy to find at the intersection of three major roadways: Interstate 79, the Pennsylvania Turnpike and State Route 19. Discover plenty of shopping, restaurants and lively nightlife just a short drive away in downtown Pittsburgh. We’re perfectly situated close to outdoor recreation activities and local attractions as well as Thorn Hill Industrial Park, home of numerous major companies. Cranberry Woods Office Park is only minutes from our hotel. We also offer complimentary shuttle service within a 6-mile radius of the hotel.

    Position Summary

    The Banquet Server is responsible for greeting and serving banquet guests to ensure efficient and exceptional customer service.

    Responsibilities

    • Ensure knowledge of menu and all food products.
    • Retrieve and deliver food and drinks to guests in a professional and pleasant manner.
    • Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.
    • Continuously check on the needs of guests at events and respond in a proactive manner to any guest concerns to resolve.
    • Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area.
    • Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
    • Ensure serving station is well-stocked at all times.
    • Set banquet tables to meet function specifications.
    • Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
    • Assist others with side work including, but not limited to cleaning, stocking, folding silverware, breaking down trays, etc.
    • Attend meetings/training as required by management.
    • Perform duties, special assignments and projects as requested by management.

    Qualifications

    General Requirements:

    • Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
    • Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
    • Outstanding organizational and time management skills.
    • Must be detail-oriented in reviewing final drink and food products.
    • Ability to multitask, prioritize and work with a team.
    • Must be energetic and able to work in a fast-paced environment.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/attire and nametag.
    • Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.
    • Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

    Education & Experience:

    • 8th grade education or equivalent experience required.
    • 1+ years of customer service experience.
    • Applicable state certification as required.

    Benefits

    The position offers the following benefits:

    • Hotel Discounts
    • Employee Meals
    • Career Advancement

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