Chesapeake Hospitality

  • Telephone Operator

    Location : Name Hyde Beach House
    Requisition ID
    2019-1576
    # of Openings
    1
    Department
    Rooms
    Brand
    Preferred Hotels & Resorts
    Position Type
    Regular Full-Time
    Location : Location
    US-FL-Hollywood
    Requisition Post Information* : External Company URL
    https://www.chesapeakehospitality.com
    Location : Address
    4010 S Ocean Dr
    Location : Postal Code
    33019
    Requisition Post Information* : Post End Date
    11/3/2019
    Location : Name Linked
    Hyde Beach House
  • Hotel Image

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    Overview

    The luxurious waterfront property, Hyde Beach House, sits 41 stories high right on the inter-coastal of Hollywood, Florida. This all suite condo hotel is seeking passionate Hospitality professionals who are looking to "WOW" our guests each and every day. If you are looking to join a company where you can grow your career in hospitality, then look no further and apply today!

    Position Summary

    The Telephone Operator is responsible for answering and routing phone calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

    Responsibilities

    • Operates multi-line equipment
      • Answers phones in a polite professional manner
      • Uses computer to verify identity/room number of guests being called
      • Directs calls to appropriate extension
      • Records messages/guest requests on appropriate computer screen, forwards messages/requests to respective individuals or departments
      • Provides accurate directions to hotel from major inbound locations
      • Answers questions regarding hotel functions and facilities
      • Transmits messages via computer, two-way radio and digital pager
      • Receives, processes wake-up calls, room service orders and guest requests
      • Performs wake-up call functions

    Qualifications

    High School diploma/GED or equivalent education/experience required.
    • 6+ months of customer service experience required.
    • Basic skills in Microsoft office and hotel property management systems as required.

    • Maintain a warm and friendly demeanor at all times.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive,
       friendly, courteous and service oriented manner.
    • Must be able to speak, read, write and communicate in English to adequately perform the duties of the job

    Benefits

    We offer competitive wages and benefits. Benefits include Health, Dental, Vision, Prescription & Life Insurance, 401k plan with company match, Voluntary LT & ST Disability, Critical Illness, Paid Time Off, Hotel Discounts and Opportunities for Career Advancement.

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