Chesapeake Hospitality

  • Assistant Front Office Manager

    Location : Name DoubleTree Resort by Hilton Hollywood Beach
    Requisition ID
    2019-1581
    # of Openings
    1
    Department
    Rooms
    Brand
    DoubleTree
    Position Type
    Full-Time
    Location : Location
    US-FL-Hollywood
    Requisition Post Information* : External Company URL
    https://www.chesapeakehospitality.com
    Location : Address
    4000 S Ocean Drive
    Location : Postal Code
    33019
    Requisition Post Information* : Post End Date
    11/3/2019
    Location : Name Linked
    DoubleTree Resort by Hilton Hollywood Beach
  • Hotel Image

    Image result for doubletree resort by hilton hollywood beach

    Overview

    The newly renovated DoubleTree by Hilton Hollywood Beach is an upscale, full-service hotel located in the heart of beautiful Hollywood Beach, FL. We are looking for happy, sunny, hospitality professionals to shine as the face of our 311-room hotel - taking great care of our guests throughout their stay with us. We offer competitive wages, benefits, and fabulous travel discounts - all in an exciting, fast paced, always friendly environment!

    Position Summary

    The Assistant Front Office Manager is responsible for assisting the Front Office Manager with coordinating and managing the
    front desk operation in the hotel's continuing effort to deliver outstanding guest service and financial profitability

    Responsibilities


    • Assist with providing day to day leadership to the team which entails hiring, training and developing, scheduling and
    performance reviews.
    • Effectively schedules, monitors, and evaluates controllable expenditures to stay within the restraints of the established budget
    through: wage control, purchasing control systems and proper inventory levels.
    • Operate the Front Office and related departments within budgetary guidelines and in response to actual business conditions
    • Work with Front Office Manager to develop and implement policies and controls on issues relating to front office to include
    cash/check/credit card handling, credit procedures, guest services, handling of guest complaints, up selling and "walk
    procedures".
    • Assist in establishing goals for the Front Office and related departments, analyze financial reports, anticipate and resolve
    problems concerning all facets of the front office and related departments, anticipate trends, enact approved service, profit
    oriented and cost saving ideas/activities.
    • Work closely with the Sales department regarding VIP and special requests, group pick-ups and cut-off dates, and blocking
    rooms; with Engineering on out of order rooms and blocking rooms for maintenance; and with Housekeeping on all rooms
    related issues affecting the front office.
    • Understand, operate and troubleshoot front office and telephone computer systems

    Qualifications


    • High School diploma / GED or equivalent education/experience required.
    • 2+ years of front desk experience required.
    • Computer experience with basic proficiency in Microsoft office and hotel property management systems required.

    • Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner
    which requires strong customer service as well as written and oral communication skills.
    • Maintain a warm and friendly demeanor at all times.
    • Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.

    Benefits

    We offer competitive wages and benefits. Benefits include Health, Dental, Vision, Prescription & Life Insurance, 401k plan with company match, Voluntary LT & ST Disability, Critical Illness, Paid Time Off, Hotel Discounts and Opportunities for Career Advancement.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed